An EPO account is an account you use to sign in to EPO online services. You sign in using an email address and password (in combination these are the default verification method). For our secure services, you use an email address and password (the default verification method) plus at least one other verification method. This is called two-step verification. Alternatively, you can use an EPO smart card.
For first-level support in connection with EPO accounts, EPO smart cards and EPO online services, write to email@example.com.
After you've entered your first name, last name and email address, and selected Create account, we'll email you an invitation to set a password for your new account. Selecting the button in the email will open a new window where you can set a password. You must then set up one or more verification methods.
You'll need to use two-step verification to access our secure services and to make changes to your EPO account settings.
Once you've set up two-step verification, you can sign in using either two-step verification or your EPO smart card (which remains active).
Your password must
contain at least 10 characters
include at least one letter in lowercase and one letter in upper case letter
include at least one number
not include any part of your email address
not be the same as any of your last 10 passwords (if you're changing an existing password)
Yes. Each EPO account is linked to one email address, and you can use that account to sign in to several EPO online services.
Verifying your account after set-up
The verification process completes your account and adds an additional layer of security. Verification is required to access specific services (Central Fee Payment, MyEPO Portfolio and Online Filing 2.0).
You can verify your account by providing a copy of your ID to firstname.lastname@example.org. Alternatively, a short videoconference can be set up with you during which you can present your ID.
You will receive an error message stating that you do not have access, or that the service is not up and running. In this case you can contact email@example.com to verify your account.
Resetting a forgotten password
In the sign-in screen, enter your email address and select Sign in using email adress.
You'll be asked for your password on the next screen. Instead, follow the link Forgotten your password?.
Enter the email address you indicated when creating your account.
You'll receive an email inviting you to reset the password for your EPO account. Follow the instructions in that email.
The email will invite you to select a button (or enter a code), and you have five minutes to do so. If you don't react within five minutes, you can go back and again follow the link Forgotten your password? The system will send you a new password-reset email containing another button (or code) valid for five minutes.
email address (must not be used in connection with any other EPO account)
verification methods used together with the default verification method (email address + password)
Note: The Account settings page is available only to users who sign in using an email address, password and two-step verification. Users signing in with a smart card don't have access to this page.
If you lose the device you use to receive codes for two-step verification, contact firstname.lastname@example.org. They can deactivate the two-step verification methods set up on the lost device. After that, you can set up one or more new methods in your Account settings.
It's best practice to set up several verification methods, just in case one is on a device that gets lost. And if you replace your device, make sure you set up new methods on your new device.
You can change your password in the Account settings page. Use second verification method to unlock the settings.
If, for some reason, you can't use any of your two-step verification methods, contact email@example.com.
Sign in to your account and go to Account settings.
Use two-step verification to unlock your settings. Then select Change your email address to update your details.
To access EPO online services, you need an EPO account. You sign in via your account using
an email address and password (the default verification method)
an email address and password plus at least one other verification method (two-step verification)
an EPO smartcard
You may or may not need to use two-step verification; it depends on the service you want to use.
For example, you only need an email address and password to access Bulk Data Distribution Service. But you need an EPO smart card or email address, password and at least one other verification method to access secure services such as Central Fee Payment.
If you access a service requiring only an email address and password and then try to access another service with higher security requirements, you'll be asked to use a second verification method.
The email with a button or code is sent almost instantly to your inbox.
If it doesn't arrive within a minute or so, check your Spam or Junk folder. If it's not there, select Re-send. If there's still no email in your inbox, contact firstname.lastname@example.org.
There might be an issue with the email address connected with your EPO account, or the email might be blocked by your company's email filter.
At present, you can sign in to the following services using your EPO account:
Central Fee Payment
Bulk Data Distribution Service
Online Filing 2.0
More services will be added over time.
At present, you sign in to Bulk Data Distribution Service using an email address and password only. The EPO smart card is not used for this service.
You first use the default authentication method, a combination of email address and password.
Then use at least one other verification method. We currently support:
Google Authenticator:. enter the single-use code generated by this app.
Okta Verify:. enter the single-use code generated by this app.
Text message (SMS):. enter the single-use code sent to your mobile phone by text message.
Email. enter the single-use code sent to the email address associated with your EPO account.
Yes. It doesn’t matter where the verification apps are saved (personal or company devices).
Your mobile phone number is saved in your EPO account. It's processed for verification purposes only. For further details,
see this data protection statement.
You can use any email address (personal or company address), as long as it's under your control.
You can install one supported verification app and link it to your EPO account per device.
Yes. You can use different devices or different types of device for two-step verification. However, a verification app linked to an EPO account can only be linked from one device at a time.
For example, you can use Google Authenticator on one mobile phone, and use Okta Verify on another phone.
Or you can use the code sent by text message (SMS) to your mobile phone, and use emails accessed on your tablet.
For smart-card users: enabling an additional sign-in method
Yes. Today you sign in to your EPO account using an EPO smart card. But you can also enable sign-in using an email address, password and two-step verification. Then you can choose each time to sign in by smart card or by email address, password and two-step verification.